First 24 Hours Paves Way to Resident Satisfaction

First impressions are so important, the saying goes, and it holds true for new residents moving into a long-term care home.

The first 24 hours sets the stage for success or failure and can even impact the home’s future census, says Lois Baer, Administrator and RN, Director of Clinical and Regulatory Compliance at LeadingAge Oklahoma (LAO). “If it doesn’t go well, the resident and family members are going to question whether they’ve made a good choice … it can magnify minor issues that may come up later,” she adds. Continue reading “First 24 Hours Paves Way to Resident Satisfaction”