An Australian Elder Story

This was told to me by Russell Elm, who I met in Melbourne, Australia. He was from a facility in Queensland and shared a great story about their work shed and an Elder named Doug.

I knew that Doug had spent his entire life in mechanics, machinery and maintenance.

Doug was having a pretty hard time adjusting to his new life in our aged care facility. A man’s man, he was now surrounded almost entirely by women, caregivers and residents alike. So I thought Doug might enjoy becoming part of our maintenance ‘team’ now and again.

“Would you like a cuppa tea?’ I asked Doug. “If so, come on down to our workshed.”

“No, I don’t want a cup,” Doug replied in an irritated tone of voice.

“Well, would you like to come down the shed, anyway?”

“No, I don’t want to come down to the bloody shed!”

“We’re all blokes down at the shed, you know,” I said.

Finally, after many invitations, Doug showed up at the shed. It took him ages to get down there with his walker. But once there though, we invited him to sit down and have cup of tea.

“No, I told you, I don’t want a bloody cup of tea.”

But it was obvious he enjoyed his visit and we showed him around. Took him out back where the guys hang out and have a smoke and talk. I could tell he was interested.

As he took his leave, I asked him again to come back for tea anytime.

“I’ll bring the biscuits [Australian for cookies],” he said.

“You don’t need to, there are usually plenty here,” I started to say… And then it dawned on me, and I quickly changed my reply in midstream.

“Please, bring the bikkies, Doug, and we’ll supply the tea,” I managed to say.

“Great, see you soon,” he smiled as he waved good-bye.

Russell finished his story confirming that, 

“We all, including the Elders we care for (like Doug), need to be able to give care as well as receive care. Otherwise, we feel off-balance, like we’re a burden to others. So, somehow, we have to figure out ways to create the right climate where the residents are giving to us, giving to the community and giving to each other. And we need that care, too. It really made me feel good that Doug wanted to visit us and wanted to treat us to biscuits.”

I love the affectionate way that Australians talk. They often shorten words and end them with ‘ie’, like ‘bikkies’ for biscuits, ‘rezzies’ for residents’, ‘barbie’ for barbeque. They also create fun descriptive words out of common things. For example, ‘sausage sizzles’ for bratwurst and ‘fairy floss’ for cotton candy. Wouldn’t it be great if we put a little more fun and affection into our English!

The First Step In Your Journey To Home

Culture change and person-centered care are no longer new ideas. Leaders in long-term care have been working to change the reality of nursing homes for decades now.  Hundreds of organizations across the country use these words and claim to be changing their culture and providing person-centered care. Unfortunately, the reality of what culture change looks like and the ability to truly leave the institutional behind varies from home to home. Continue reading “The First Step In Your Journey To Home”

Why We Do Learning Circles

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The learning circle is the handy hammer of culture change – anyone can use it, it’s simple, it’s intuitive and it’s the tool you come back to, over and over, with each new piece of home life you build. For the Household Model to function at its potential, the organization must be reconfigured, doing away with traditional silos and hierarchy. The learning circle is the tool that can assist the organization in that work. Continue reading “Why We Do Learning Circles”

4 Ways High Involvement Supports Organizational Transformation

High involvement is essential for deep transformation. W. Edwards Deming, a statistician, was credited with Japan’s rise in manufacturing after World War II. The improvements were seen clearly in the quality of Japanese cars that began to dominate American highways in the 1970’s. Deming’s processes gradually came to influence the entire auto industry. In his book Out of the Crisis, published in 1982, he detailed 14 points vital to transforming business. His 14th point: Transformation is everyone’s job. Continue reading “4 Ways High Involvement Supports Organizational Transformation”

When Hierarchy Reigns, Culture Change Efforts Flounder

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We can create homey spaces, offer elders more choice and change long standing institutional practices, but culture change and the Household Model will not be effective unless we flatten the organization. As long as hierarchy reigns, elders will not be in control of their own lives. And as long as departmental silos dictate the way things are done, staff closest to elders will not be able to do what they can to help elders live a meaningful life in a place that truly feels like home. A nursing home can have a warm appearance, a friendly atmosphere, do fun and interesting things with its residents, but unless the decisions of daily life are made by elders and those closest to them, the culture is still one of one-size-fits-all-this-is-just-the-way-it’s-done.

Elders can’t make choices in the moment when what they want needs to be OK’d by three different people, one or two of whom may not even know them. One of the things we all enjoy about being in our own homes as opposed to work, a hotel or even at a friend or family member’s home, is the freedom to make spontaneous decisions, to have things the way we like them and go about our day according to our own schedule.  A household or neighborhood team comprised of staff from all disciplines that makes decisions together and is responsible to one another can most effectively meet elders needs. Cross-training and versatile workers within the team allow more people within the team to respond to the elder in front of them instead of having to go find someone else who can do the job. It can also be a great benefit at the busiest times of the day when extra help is needed in one particular area.

Only when the household or neighborhood teams have the responsibility, authority and flexibility to make decisions can they reach their full potential for giving individualized care and creating true home for the elders they serve.

The process of flattening the organization is not something that is done overnight. I suggest 3 steps to move forward with this process.

  1. Make your organization one of Shared Leadership.
  2. Use Learning Circles to help staff communicate.
  3. Create an environment of High Involvement.

We will go into more detail about each of these steps in upcoming blog posts. Please share your own challenges and successes in flattening the organization in the comment section.

LaVrene Norton is the founder of Action Pact, an organization devoted to changing the culture of care environments for elders – making it possible to live in a homey place & have a good day every day, no matter how frail one becomes.  Action Pact has assisted care organizations on their journey to households since 1997. Norton is co-author with Steve Shields of In Pursuit of the Sunbeam, and publisher of a variety of educational books, workbooks and videos focusing on the Household Model.